Resume

Professional Summary

Infrastructure professional with 3+ years of production experience in AWS, Kubernetes, and Infrastructure as Code. Track record of leading complex cloud migrations, building CI/CD pipelines, and delivering cost optimizations through automation. Strong foundation in production operations with 24x7 on-call experience in GovCloud environments.

Professional Experience

Infrastructure Engineer III

Sept 2022 – Present
Title updated from Infrastructure Operator II to Engineer 3 in February 2026 as part of company-wide restructuring.

Cloud Migration & Infrastructure:

  • Led end-to-end migration of all EGS DDIQ applications from IBM virtual servers to AWS EKS, successfully transitioning to containerized infrastructure with zero data loss or production downtime
  • Implemented Infrastructure as Code practices using Terraform, ArgoCD, Vault, and Packer to standardize deployments and reduce configuration errors
  • Designed and configured site-to-site VPN infrastructure within AWS to enable secure access to critical government systems
  • Upgraded multiple production EKS clusters to current supported versions and implemented Karpenter for autoscaling, reducing infrastructure costs and improving security posture

Automation & Tooling:

  • Built custom BitBucket CI/CD pipeline for creating FIPS-compliant ArgoCD images, resolving critical security compliance requirements for government deployments
  • Developed Python automation tools for AWS cost optimization: EBS volume auditing system, comprehensive S3/RDS/EFS storage analyzer, and Kubernetes PVC status checker
  • Delivered measurable cloud cost savings in Q1-Q2 2025 through systematic resource cleanup and optimization automation
  • Led application migration project involving complex resource renaming and infrastructure recreation while preserving production database integrity

Production Operations:

  • Maintain 24x7 on-call rotation for production GovCloud environments, ensuring high availability and rapid incident response
  • Review Tenable and AWS ECR vulnerability scans; remediate security issues within timeframes defined by NVD CVSS v3.x scoring
  • Configure, deploy, and manage production MySQL databases for critical applications
  • Create comprehensive technical documentation and knowledge base articles to support team operations

Skills: AWS (EC2, EKS, S3, VPC, Route 53, RDS, IAM, Lambda), Kubernetes, Terraform, ArgoCD, Ansible, Docker, Packer, Python, MySQL, Vault, BitBucket, Git

Application Support Specialist II

Feb 2021 – Sept 2022

  • Managed and supported client-facing due diligence and BI analytics platforms
  • Lead troubleshooting screenshare sessions with internal and vendor support
  • Regularly monitored system metrics to diagnose vulnerabilities and bugs
  • Analyzed backend application configuration to troubleshoot issues
  • Diagnosed, troubleshot 1400+ technical issues ranging from server configuration, application bugs, SQL scripting, BI dashboarding, and more
  • Developed ad-hoc software utilizing REST API to assist with security audits and investigative troubleshooting
  • Published 40+ knowledge-based articles
  • Triaged, documented, supported the successful remediation of incidents ranging from minor issues to production outages
  • Performed strategic testing on multiple platforms after application deployments, configuration changes
  • Delivered announcements for application updates, outages, configuration changes, ongoing investigations, and more

Skills: REST APIs, Sisense, Ubuntu, SSH, Jira, Confluence, DDIQ

Technical Support Engineer

Feb 2020 – Aug 2020

  • Supported professionals with varying technical backgrounds to achieve high levels of customer satisfaction
  • Collaborated with internal teams to resolve critical customer issues
  • Performed analytical research to find solutions to each specific customer request
  • Resolved technical issues related to front-end, back-end, and end-user usage of the MicroStrategy Product Suite
  • Provided troubleshooting assistance via phone, email, and video conferencing applications
  • Analyzed and resolved Network, System, and Application-level events on Windows and Linux/Unix based OS
  • Complied with security regulations and HIPAA restrictions to restore environments in-house using customer metadata
  • Contributed to the transition from a skill-based to region-based support structure

Technical Support Associate

May 2019 – Feb 2020

  • Developed skills installing and configuring MicroStrategy in Linux and Windows environments
  • Handled inbound calls from MicroStrategy customers, partners, and internal personnel
  • Assisted MicroStrategy users in a variety of topics from account management to technical support
  • Contributed to the administration, support, and correct operation of critical Technical Support systems
  • Built strong relationships and partnerships with team members across departments to resolve customer issues
  • Participated in ad hoc projects as determined by Technical Support Management
  • Created and maintained online accounts for customers and partners to access secure MicroStrategy websites
  • Kept all guidelines, help documents, and community information up to date

Lead Support Center Analyst

Mar 2018 – May 2019

  • Promoted to Lead for top performance and demonstrating ability to learn quickly
  • Supervised group of 24 Student Support Analysts and Resident Technicians
  • Worked with the support team to diagnose and troubleshoot issues from Mason’s 8,000+ faculty and staff members
  • Trained new student employees on procedures, Mason-supported systems, and device troubleshooting
  • Used phone, live chat, email, remote support, and in-person support to assist students, alumni, faculty, and staff members
  • Assisted users with issues pertaining to phones, VPN, remote connections, Mason-supported systems, and user accounts
  • Utilized EasyVista ticketing system to coordinate with other departments to ensure all requests were completed

Certifications

  • AWS Certified Solutions Architect - Associate (SAA-C02) — Dec 2020
  • Certified MicroStrategy Analyst Master — July 2019
  • Certified MicroStrategy Analyst Specialist — July 2019

Technical Skills

  • Cloud & Infrastructure: AWS (EC2, EKS, S3, VPC, Route 53, RDS, SQS, IAM, Lambda), IBM Cloud, Kubernetes, Docker
  • Infrastructure as Code: Terraform, Ansible, Packer, ArgoCD, GitOps workflows
  • CI/CD & Version Control: BitBucket, Git, Nexus, AWS ECR, Jenkins
  • Programming & Scripting: Python, Bash, SQL, JavaScript, Go, PHP
  • Databases: MySQL, PostgreSQL, SQL Server, Snowflake
  • Monitoring & Security: Datadog, Grafana, Elastic Kibana, Prometheus, Vault, Tenable, vulnerability management
  • Operating Systems: Linux (Ubuntu, RHEL, CentOS), Windows, macOS
  • Tools & Platforms: Jira, Confluence, Salesforce, Apache Tomcat, VirtualBox, Postman, Slack

Education

George Mason University — May 2019
Bachelor of Science, Information Technology—Security Concentration

Northern Virginia Community College — Aug 2015
Associate of Science, Information Technology

Projects

TavKit - AI-Powered D&D Campaign Manager

GitHub: github.com/firblab-blog/tavkit

Self-hosted campaign management application demonstrating full-stack and DevOps capabilities:

  • Built with React/TypeScript frontend, Go backend, Python/FastAPI AI services, PostgreSQL database
  • Implemented CI/CD pipelines with Docker deployment and automated testing
  • Security features include HttpOnly cookies, CSRF protection, and secure authentication flows

Production-Grade Homelab Infrastructure

Documented at: blog.firblab.org

Personal infrastructure for continuous learning and experimentation:

  • Multiple Kubernetes clusters managed with GitOps practices (Terraform, Ansible, ArgoCD)
  • Proxmox hypervisor cluster with VMs and LXC containers
  • Automated backup systems for disaster recovery
  • HashiCorp Vault for secrets management
  • Network security with IDS/IPS-enabled gateway
  • Ongoing expansion with Wazuh, Grafana, and Prometheus

Key Achievements

  • Successfully migrated 100% of EGS DDIQ applications from IBM to AWS EKS with zero data loss
  • Built FIPS-compliant CI/CD pipeline resolving critical government security compliance requirements
  • Delivered measurable cost savings through Python automation and systematic AWS resource optimization
  • Serve in 24x7 on-call rotation for production GovCloud environments, handling incidents ranging from minor issues to critical outages
  • Published 40+ technical articles improving team knowledge base and reducing incident resolution time